Frequently Asked Questions
Real answers, not sales copy hiding in fine print. Everything people ask before they join — and if something's missing, ask Margot directly. Same straight answer you'll get here.
Getting Started
What's included in $97/month?
Everything — the full Guide, Margot anytime, and your dashboard with the monthly close checklist. One price, nothing locked behind an upsell.
What software does this work with?
QuickBooks Online, Xero, and Wave all get full depth — Margot's built for genuine click-by-click confidence in any of the three, not one primary platform with the others as a fallback. Starting from scratch and haven't picked one yet? The Guide's setup modules work with whichever you land on.
I'm not techy. Will I actually be able to follow this?
That's exactly who this was built for. No background assumed, no unexplained jargon. Stuck? Margot's right there — and for the rare thing that's genuinely outside bookkeeping, she'll point you straight to your accountant instead of leaving you guessing.
What if my books are already a mess?
That's the Cleaning Up path, built for exactly this. Tell us where things stand, get a plan to get current — not a lecture about how you got here.
Membership & Pricing
Why does this cost $97/month when there's free content out there?
Free content teaches you concepts. It doesn't know which QBO plan you're on, which province you're in, or what's actually wrong with your specific file. Margot does — and she's there the moment you get stuck, not three YouTube videos later. You're not paying for information you could find elsewhere. You're paying for it applied to your actual business, on demand.
Can I cancel anytime?
Yes. No contract. Cancel from your account settings.
Monthly: Cancel whenever you want — you'll keep access through the end of your current billing period, and you won't be charged again.
Annual: We'll email you 30–60 days before your renewal so you can decide whether to continue. Cancel before that date and you won't be charged again. Cancel after your annual renewal has already processed, and you'll get a refund for the unused portion of the year.
Margot & Support
Can I trust Margot's answers?
Margot is built to be upfront when she doesn't know something. On a genuine judgment call — how a specific shareholder loan should be treated, how to respond to a CRA notice — she says so directly and points you to your own accountant rather than guessing.
Does Margot give tax advice?
No, by design. Margot handles bookkeeping — recording transactions correctly, GST/HST mechanics, keeping your books compliant. When a question crosses into tax strategy or a real judgment call, she says so and hands it to your accountant. Ready. Set. Bookkeep! guides you like a bookkeeper would — your accountant stays your accountant.
How is Margot different from a general AI chatbot?
Margot only knows bookkeeping, and she knows it in depth — fluent across every province's tax rules and equally confident in QuickBooks, Xero, and Wave. Where she's not certain, she's built to tell you plainly and point you to where to check, rather than guess.
Is this instead of an accountant, or alongside one?
Alongside. Ready. Set. Bookkeep! gets your books clean and ready to hand off — your accountant still handles your actual filing and tax strategy. Clean books just make that meeting faster and cheaper.
Did You Know
The CRA now uses AI to flag returns for review — comparing your numbers against others in your industry, watching for patterns that don't add up. A person still reviews before anything happens, but avoiding the flag in the first place is the part worth caring about. Clean, consistent books aren't about hiding anything — boring and consistent is exactly what doesn't get a second look. [More on the blog →]
Your Data
Is my data safe?
Documents you share with Margot — a trial balance, a bank statement, whatever you're working through — are used only to help with that conversation. We don't sell your information, and we don't share it beyond what's needed to give you an answer. Full details are in our Privacy Policy.
Still have a question? Ask Margot — right here, right now. →